🌿 Copper & Magnet Care Guide

Pure copper is a living metal that reacts with its environment and your skin's natural chemistry.

  • Natural Oxidation (The Green Mark): It is completely normal for raw copper to oxidize over time, which can leave a harmless, temporary greenish residue on your skin. This is a natural reaction—not a manufacturing defect or an allergic reaction—and it easily washes off with soap and water.
  • Cleaning Your Jewellery: To restore your jewellery's original shine, gently wipe it with a soft polishing cloth. Avoid harsh chemicals, commercial jewellery cleaners, or abrasive materials that could scratch the copper or dislodge the magnets.
  • Moisture & Water Alert: Keep your jewellery dry. Remove your bracelets or rings before showering, swimming, washing your hands, or applying lotions, perfumes, and sanitizers. Moisture can accelerate tarnishing and damage the protective finish or the magnets.
  • Cuff Adjustments: If you purchased an open-cuff bracelet, adjust it gently only once to fit your wrist. Repeated bending, flexing, or pulling back and forth weakens the metal and can cause it to crack or snap.

📦 Returns & Exchanges Policy

We want you to love your jewellery. If you are not completely satisfied with your purchase, we accept returns under the following conditions:

1. Return Window

You must contact us to request a return within 14 days of receiving your order. The item must then be shipped back to us within 14 days of your return approval.

2. Item Condition

  • Items must be returned in their original, unworn condition and in the original packaging.
  • Damaged Adjustments: We cannot accept returns or provide refunds for bracelets that have been cracked, broken, or misshapen due to improper bending or over-adjustment by the customer.
  • Oxidation: Because skin discoloration and natural tarnishing are normal characteristics of copper, items cannot be returned as "defective" for these reasons.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
  • Tracked Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit.

4. Refunds & Processing

Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

📩 How to Start a Return

To initiate a return, please contact our customer support team at info@hehworld.com with your Order Number and the reason for your return. Please do not send your purchase back to us without contacting us first.